Ordering Info

Learn when and how to order from SKS Novelty Co.

Ordering Hours

Customer Service would be happy to take your orders over the Phone between 8:30 & 5:00 EST. You can also place orders online, via email, or via fax 24/7.


New Accounts

Due to an overwhelming influx of people to the balloon industry and COVID challenges, inventory is becoming too tight to manage. At this time we must make the unfortunate decision to service our current customers as best as we can and we are unable to take on new business. We hope our situation and the supply issues will improve in the coming months, but for now we are unable to accept your new customer application.


Terms

Our normal terms are net 30 days for credit approved customers. We accept company checks, VISA, MasterCard, and American Express as methods of payment. Net 30 customers with 60 day balances will automatically be shipped C.O.D.


Minimum Orders

Orders under $50.00 will be assessed a $5.00 service charge. Orders under $20.00 will not be accepted.


Returns

SKS does not accept returns unless under exceptional circumstances. Please call our return department to discuss your circumstance.  Goods returned without an authorization number will be refused. Any return can be subject to a restocking fee of 20% accept for defective merchandise.


Freight Allowance

All Canadian shipments are F.O.B. Collingwood, Ontario. We will allow full freight allowance or 4% of the invoice total (whichever is the least) on all shipments that exceed $600.00 and are paid within terms.


Shortages / Damages

Any item shortage or overage must be claimed within 10 days of receipt. All loss or damage must be filled with the carrier.


Ordering Information

All items are numbered in the catalog. In order to avoid mistakes, we will only accept orders that include the number of the product you are ordering.

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